Official TransPennine Express customer account. We're also on WhatsApp, pop us a message on 07812 223 336. For Customer Relations, visit bit.ly/ContactTPE

United Kingdom
Joined November 2011
😷 Following updated government guidance, face coverings must be worn on our trains and at stations from today (Tuesday 30 November). Please be kind and considerate as some people may be exempt. For the latest advice to #TravelWithConfidence, visit tpexpress.co.uk/travelling-w…
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⚠️Station facilities update: 🎫Please be aware of the following ticket office closures: - #Brough will be open from 08:00-15:45. -#Malton will be closed from 1315 until the end of the day. We apologise for any inconvenience caused.
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⚠️Beware of Icy Platforms. ❄️Please take extra care around stations when travelling across our network today. 🚆If you require travel assistance, book here: bit.ly/TPEAssistance
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TPE Customer Assist retweeted
Replying to @TPEassist
Thank you to all the @TPEassist staff for everything they have done during the weekend and today with the horrific weather in order to keep passengers and trains moving. We appreciate the @TPEassist staff
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⚠️ Train Information Update: 🚾 Due to the onboard accessible toilet requiring servicing, the following services will not have accessible toilet facilities available: - 20:26 Cleethorpes - Manchester Airport (Arrive 23:25) - 23:30 Manchester Airport - Sheffield (Arrive 01:22)
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⚠️ Station Information Update: ❗ Chester-le-Street - Due to a fallen tree, access to Platform 1 is partially obstructed. This has been reported and workmen are responding to remove the tree. Please take extra care when accessing/exiting this platform.
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TPE Customer Assist retweeted
⚠️Due to severe weather, customers are advised not to travel as no trains will run between #Newcastle and #Edinburgh 🎫If you had tickets to travel today, they will be valid tomorrow 💳Please claim a full refund if you can't make your journey journeycheck.com/tpexpress/
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⚠️🎫Station facilities update: Please be aware of the following ticket office closures: - #Brough will be open from 08:00-15:30 -#Thornaby will be open from 07:15-16:45 -#Middlesbrough will be closed from 13:05 until the end of the day We apologise for any inconvenience caused.
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⚠️❄️Beware of Icy Platforms. Please take extra care around stations when travelling across our network today. If you require travel assistance, book here: bit.ly/TPEAssistance
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🚆Services on the West Coast Main Line (WCML) are extremely busy today. Can those customers who have tickets to travel via the East Coast Main Line please travel on an alternative day. We are sorry for any inconvenience this may have caused to your journey today.
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TPE Customer Assist retweeted
⚠️ Update from @NetworkRailScot on the East Coast Mainline south of the station. It's likely to remain closed for the rest of today, reopening tomorrow morning (Monday). Please check with your operator for specific journey info. @LNER @CrossCountryUK @TPExpressTrains @LumoTravel
Replying to @NetworkRailSCOT
The East Coast Mainline (#ECML) remains closed between Edinburgh and Berwick due to overhead wire damage and power supply failures. We expect it’ll be Monday morning before we can reopen the route. Working closely with @LNER, @CrossCountryUK, @TPExpressTrains and @LumoTravel. /2
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TPE Customer Assist retweeted
Good news! West Coast Mainline services are able to run again. If you're planning to travel to or from Scotland via Glasgow Central, check with @AvantiWestCoast and @TPExpressTrains before you travel.
10:45 #StormArwen update on cross-border services. The West Coast Mainline (#WCML) is open and train operators @AvantiWestCoast and @TPExpressTrains will be able to provide more info on when their services can resume. /1
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TPE Customer Assist retweeted
⚠️ Customers are still advised not to travel as no trains will run between #Newcastle and #Edinburgh 🎫 If you had tickets for Friday 26th, Saturday 27th or today, they will be valid tomorrow 💳 Please claim a full refund if you can't make your journey journeycheck.com/tpexpress/
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⚠️Due to forecasted severe weather between #Newcastle and #Edinburgh all lines are blocked. Disruption is expected until 23:59 28/11. Speed restrictions may be in place for services between #York and #Newcastle due to high winds, services on this route may be altered or delayed
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TPE Customer Assist retweeted
⚠️#StormArwen causing significant disruption across the network⚠️ Please check 📲@nationalrailenq for travel updates. We’re doing everything we can to keep you safely on the move. Be safe. Be patient. Be kind. @AvantiWestCoast @northernassist @TPExpressTrains @CrossCountryUK
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There are currently no trains running between Newcastle and Scotland. The line is not expected to reopen until the end of the day tomorrow, Sunday 28 November. Customers are advised not to travel.
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Due to forecasted severe weather between #Manchester Airport and #Newcastle Train services between: #Huddersfield and #Leeds #Manchester Victoria and #huddersfield #York and #Leeds may be delayed or revised.
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⚠️🌴Due to a tree blocking the railway between #Carlisle and #Edinburgh some lines are blocked. Disruption is expected until the end of the day. Train services between #Carlisle and #Glasgow Central may be cancelled or delayed.
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TPE Customer Assist retweeted
⚠️TRAVEL WARNING⚠️ 🙏We’re sorry to passengers in the North West delayed by #StormArwen 💨Gales and snow ❄️ are causing delays Check, @nationalrailenq @northernassist @TPEassist @AvantiWestCoast @CrossCountryUK @tfwrail @EastMidRailway 🎬 Or watch Chris for our advice
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